Terms & Conditions of Sales
1. Purpose
These terms and conditions define the rights and obligations of the parties in the context of remote booking of services offered by Troglo Degusto, whose contact details are specified in this booking confirmation document. They govern all the steps necessary for booking and managing the booking between the contracting parties. The customer acknowledges having read and accepted these terms and conditions of sale and the terms and conditions of sale for the reserved rate, accessible on our booking platform. These terms and conditions of sale apply to all bookings made online via our booking platform.
2. Reservation
The customer selects the services presented on our booking platform. They acknowledge having reviewed the nature, purpose, and booking terms of the services available on our platform and having requested and obtained all necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.
3. Booking Process
Reservations made by the customer are processed via the electronic booking form accessible online on our booking platform. The reservation is considered confirmed upon receipt of the booking form. Before making any reservation, the customer agrees to complete all required information on the booking form or request. The customer confirms the truthfulness and accuracy of the information provided. After the final selection of services to be booked, the booking process includes, in particular, entering credit card details if a guarantee or prepayment is required, reviewing and accepting the general terms and conditions of sale and the specific terms and conditions of the chosen rate before confirming the reservation, and finally, the customer's confirmation of the reservation.
4. Booking confirmation
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the booking confirmation email summarizes the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected rate, accepted by the customer, the date of booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.
5. Cancellation or modification by the customer
Customers are reminded, in accordance with Article L. 221-28 of the French Consumer Code, that they do not have the right of withdrawal provided for in Article L221-18 of the same Code. The terms and conditions of sale for the reserved rate specify the cancellation and/or modification procedures. Prepaid reservations cannot be modified or cancelled. Advance payments, such as deposits, will not be refunded if the cancellation is due to the client.
In this case, it is mentioned in the terms and conditions of the reserved rate. When the terms and conditions of the reserved rate allow, the reservation can be cancelled directly with Troglo Degusto, whose telephone number is provided on the booking confirmation sent by email. All reservations are non-transferable and cannot be assigned to a third party under any circumstances, whether free of charge or for payment.
6. Consumption of the service
Any behavior contrary to good morals and public order will lead Troglo Degusto to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.
7. Responsibility
Troglo Degusto cannot be held liable for the non-execution or improper execution of a reservation in cases of force majeure, actions of third parties, or actions of the client, including but not limited to internet network unavailability, inability to access the website, external intrusion, computer viruses, or unauthorized prepayment by the cardholder's bank. Any reservation or payment that is irregular, invalid, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the client.
8. Complaints
Claims relating to the non-performance or poor performance of the services booked must, under penalty of forfeiture, be brought to our attention in writing within fourteen days after the departure date from Troglo Degusto.
9. Price
The prices for booking services are displayed before and during the booking process. Prices are confirmed to the customer inclusive of all taxes, in Euros, and are valid only for the period indicated on the booking platform. All bookings, regardless of origin, are payable in Euros. Prices include VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices shown on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the relevant authorities will also be automatically reflected in the prices shown on the invoice date.
10. Payment
The customer provides their bank details for payment at the time of booking or as a guarantee of the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, Diners Club, etc., depending on the options offered by the establishment's booking platform). The card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of service) and the security code, must be entered directly in the designated field (secure entry via SSL encryption). The customer must present themselves at the establishment with the bank card used to guarantee the reservation. Payment is debited at the time of booking. In the event of a no-show (reservation not cancelled – customer not present) for a paid reservation, no refund is possible.
Troglo Degusto has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. A payment card may be declined for several reasons: stolen card, blocked card, spending limit reached, incorrect entry, etc. In case of a problem, the customer should contact their bank and Troglo Degusto to confirm their reservation and payment method.
11. Respect for privacy
On each personal data collection form, the customer is informed whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for Troglo Degusto, elloha.com, its subsidiaries, and its service providers (including online payment providers). The customer authorizes Elloha.com to share their personal data with third parties, provided that such sharing is compatible with the performance of Elloha's obligations.com under these terms and conditions and in accordance with the Customer Charter for the Protection of Personal Data. In particular, during online payment, the customer's bank details must be transmitted by the payment provider stripe.com to Troglo Degusto's bank for the execution of the booking contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the customer consents to this transfer, which is necessary for the execution of their booking. Constellation SAS / Stripe.com, in their capacity as professionals, have committed to the establishment to take all necessary security measures and ensure the confidentiality of data for these data transfers.
11 bis. Purpose of the data collected
Troglo Degusto may process all or part of the following data:
- to enable navigation on the site and the management and traceability of services ordered by the user: connection and usage data of the site, billing, order history, etc.
- To prevent and combat computer fraud (spamming, hacking, etc.): computer hardware used for browsing, IP address, password (hashed)
- to improve site navigation: connection and usage data
- To conduct optional satisfaction surveys: email address
- To conduct information campaigns about promotions, new products, and private sales: email address
Troglo Degusto does not sell your personal data, which is therefore only used when necessary or for statistical and analytical purposes. If the customer wishes to request rectification of their personal data or objects to its processing, the User can contact Troglo Degusto by email at troglodegusto41@gmail.com
12. Convention on Evidence
Entering the required bank details, along with accepting these terms and conditions and the booking confirmation or request, constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
13. Force majeure
Force majeure is defined as any event beyond the control of the parties that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of its contractual obligations. Events of force majeure or fortuitous events are those typically recognized by French courts and tribunals. Neither party shall be held liable to the other for any failure to perform its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations, and that each party shall bear its own costs arising therefrom.
14. Dispute Resolution
These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may apply in the country of residence of the consumers.
15. Entirety
These General Terms and Conditions of Sale, the terms and conditions of the rate booked by the customer, and the booking confirmation or request constitute the entire agreement between the parties. No general or specific terms and conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific terms and conditions of the reserved rate) and these General Terms and Conditions. In the event of any conflict between the booking confirmation and the General Terms and Conditions, the provisions of the booking confirmation shall prevail with respect to the obligation in question. These General Terms and Conditions of Sale may be modified and/or supplemented by the establishment at any time. In such cases, the new version of the General Terms and Conditions of Sale will be published online by the establishment and will apply to new customers.